Return & Refund Policy
Effective Date: September 9, 2024
At Razork9, we stand behind the quality of our products and want you to shop with confidence. If an issue arises with your order, we are happy to work with you toward a fair solution.
Damaged Items During Shipping
All items are carefully packaged prior to shipment. However, if your item arrives damaged during transit:
- You must contact us within 48 hours of delivery
- You must provide clear photos of the damaged item and the original packaging
- These photos allow us to properly assess the issue and determine what may have occurred during shipping.
Return Eligibility
To be eligible for a return:
- Requests must be made within 14 days of delivery
- Items must be returned unused and in the same condition as received
- Items must be returned in original packaging
Refunds
Approved returns will receive a full refund for the product
Original shipping fees are non-refundable
Buyer is responsible for return shipping costs
Refunds are issued to the original payment method
Please allow 5–10 business days after inspection for processing
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Clearance or final-sale items
- Custom or personalized products
- Hygiene-sensitive items (if applicable)
How to Start a Return
You must contact us before sending any product back to receive approval and return instructions.
tel: (248) 977- 8968
📧 Support Email: 248Ray@gmail.com
🌐 Website: https://razork9.com
Unauthorized returns may be refused.
Policy Updates
Razork9 reserves the right to modify this policy at any time. Updates will be posted to this page with a new effective date.