Payments, Shipping & Refunds

Payments, Shipping & Refunds

Payments

We accept the following credit cards: MasterCard – Visa – American Express & Discover Card and they are all securely processed through PayPal. Click Here to learn about PayPal’s buyer protection and security.

Shipping

We ship Razor K-9 Hand Crafted Products using USPS Priority Mail and will provide a tracking number. All orders are shipped within 2-3 business days once payment has been received unless otherwise noted due to holidays or other events. Once shipped most deliveries are made between 3-7 days depending on your location.

Refunds

We strive for quality with our products and will gladly work with you if you are not satisfied with your order. All items are carefully packaged; however in the event your item is damaged during the delivery process please provide pictures of the item and packaging so I can determine what may have gone wrong in the shipping process. If this is the case, please contact us first.

Full refunds will be issued within 14 days of delivery minus shipping costs. Buyer is responsible for the return shipping fees. Product must be returned in the same condition it was received.

Refunds and exchanges will be accepted and processed within 1-2 weeks of the return date.

Please contact us first if you have an item that needs to be exchanged or returned so we can give you the return merchandise authorization (RMA) and return address.

Have a question for Ray?

razork9-dogContact Ray

(248) 977-8968